| Frequently Asked Questions |
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Q. I am travelling with a young child/baby - do I need to bring my disposable nappies/powdered milk/baby food etc, or can I get these or equivalent items locally?
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A. There are several small shopping centres and branches of Supersol and Lidl supermarkets nearby - you should be able to buy all the items you may need, although if you must have a particular brand this may be more difficult, and in such cases it is suggested that you bring your own supplies.
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Q. We are planning on having a very relaxing holiday by the pool, and do not want to hire a car. How can we get to our resort from the airport? If by taxi, how do we choose a reliable firm, and what is the approximate fare for the trip?
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A. All taxi services from the airport are provided by the same association and will cost you in the region of 55/60 euros (excluding extras such as late night service or heavy luggage requirements). Beware however of unauthorised taxi offers as you enter the arrivals hall… go to the official taxi line. For easy directions from Málaga airport, click here. Taxi Journey (Spanish)
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Q. We have to check out of our apartment by 10.00 a.m., but our flight check-in time isn't until 6.30 p.m. What can we do in the meantime, as we will have all our luggage?
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A. No problem! Each Reception has a luggage storage facility where you can leave your suitcases etc. If you don't pack your swimwear, and ensure you have dry clothing to change back into, you may continue to use the pool and changing facilities until it is time for you to leave. You can buy refreshments from one of the cafes/bars.
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Q. Our flight arrives at 9.00 a.m. but check in is not until 4.00 p.m. What can we do in the meantime, as we will have all our luggage?
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A. See above!
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Q. Is there a shop on site?
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A. Yes, there is a mini market on site at Club Marbella / Regency Palms, which sells holiday basics such as suntan lotion, postcards and snacks, as well as freshly baked bread and pastries. We also provide a minibus from all Clubs to local supermarkets.
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Q. Do you serve breakfast/restaurant room service?
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A. Unfortunately we are unable to provide such a service. The apartments do however have full kitchens for your use and we remind you that Club Marbella and Calahonda have on-site restaurants.
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Q. Where can we check our e-mail?
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A. WiFI has been installed into Crown Resorts and at 1st April 2009 is available at Club Marbella, Club Delta Mar and Club Calahonda. Access to WIFI is via a pre paid scratch card which can be purchased at the reception desks at Club Marbella, Club Delta Mar and Club Calahonda. Before buying a scratch card users should make sure that they are able to receive the Crown Resorts WiFi signal in the location they wish to use their laptop. Due to the geography of Crown Resorts we are unable to guarantee access in every apartment and public area.Scratch cards are valid for 24 hours (€10), 3 days (€20) or 7 days (€30). These prices were correct at 1st October 2008. In addition there are internet points available at Club Marbella, Club Calahonda and Club Delta Mar at a cost of 1euro/15mn.
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Q. Can we organise baby sitting?
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A. With 454 apartments it is sometimes difficult to find enough babysitters. There are a few independent sitters available so we recommend you book well in advance (through reception).
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Q. Do you allow domestic pets in your resorts?
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A. Simple answer to this one… pets are not allowed neither in the apartments nor common areas.
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Q. What kind of temperature can we expect?
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A. The sea temperature reaches swimmable levels during late May and rising as the weeks go by and maintains reasonable levels up to the end of October. Hot sunny weather can also be guaranteed between these dates starting at 27º averages on the shoulder months to 35º average during June to September. We have an average 40 days of rain in the intervening 6 months which means many days are sunny with daytime temperatures of 20º being quite common. Most of the rainfall occurs between January and the end of March.
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Q. Do you have car parking?
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A. All resorts have parking close to the reception areas. A limited number of underground spaces are available in Club Marbella/Regency Palms.
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Q. Can we organise car rental on-site?
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A. Indeed we can for one day or more. Although if you are travelling by air it will almost certainly be better value to pre-book a fly and drive car for the whole week thereby saving the taxi fares to and from the airport. See Reservations.
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Q. Can we stay for extra days?
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A. Depends very much on the time of year and availability. Contact our reservations department well in advance.
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Q. Do you organise transport from the airport?
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A. We have lately introduced a pick-up service from the airport to the resort with the company called "Autosol". For further details please contact the Travel Club at Click here or telephone 0871 221 1414 for further information.
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Q. What is the maximum capacity of our apartment?
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A. Nearly all apartments have one room with twin beds, a master bedroom with a double bed and a large 2m sofa bed in the lounge. Maximum capacity allowed is for 6 persons. However, studios enable up to 2 persons, 1 bed apartments allow up to 4 persons, while 3 bedrooms allow up to 8 persons to occupy the apartment.
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Q. Can we exchange money/travellers cheques at the resort?
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A. Yes, money can be changed during office hours at any of the reception centres.
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Q. Can we use credit cards at the resorts and in the bars/restaurants on-site?
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A. Yes, credit cards are accepted. Guests are also offered a charge facility which can be settled at the end of your holiday.
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Q. Are there any safe facilities on-site?
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A. Safes are available for a moderate weekly rental. Guests are advised not to travel with large amounts of cash or valuable jewellery.
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Q. Are there any additional charges for utilities/services etc.?
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A. A utility charge is applied on arrival. Where possible, the Club avoids charging guests for use of equipment etc.
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Q. Are medical facilities available on-site?
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A. The resorts benefit from a daily doctor's surgery where guests may be attended to in their apartment. Any serious cases are referred to Hospital Xanit, a modern and efficient private hospital, located in Benalmadena. Hospital Xanit collaborates with most international insurance companies.
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Q. Do you provide half or full board?
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In order to make your holiday more convenient we also offer you half and full board services. Half board (breakfast with lunch or dinner) is offered at a cost of 26€ per person per day and full board (breakfast with lunch and dinner) is offered at a cost of 45€ per day. Please enquire before your trip by contacting the Vacation Care Travel Club. Click here or telephone 0870 4581212 for further information.
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